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My gems are disappeared

Forum Avatar
Erif I.9368
#1 - July 16, 2013, 11:19 a.m.
Blizzard Post

hello,
l’ve trade gold (21g 10s) for 600gmes and than I trade the gems for a bank tab expansion at the trading post, but I don’t recive the bank tab expansion and in the section Recent Purchases appears that a Il’ve take it but l don’t, so what can i do?
in the foto you can see 3 bank tabs because l’ve bought 1 at the start of the game on 25/08/2012
Thanks all Andrea.
PS. sorry for my english

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Gaile Gray
#4 - July 16, 2013, 11:25 a.m.
Blizzard Post

In about 99% of the cases, removing some of your mails — the ones marked with a little envelope — will allow you to receive your items. If not, please do submit a ticket.

We are putting up a Knowledge Base article about this, and a pop-up messages as well, so those who start to submit a ticket about this will get the info that may help them resolve the issue. In the meantime, this is a known issue and we are working on an in-game solution to it, as well!