My game client has encountered an error.

#1 - March 15, 2014, 12:45 p.m.

“Please wait a couple minutes and try to log back in” (some random IP address looking numbers)

This is generally the message I receive when I’m getting booted from the server. I can’t play for more than a couple minutes before getting kicked. Could someone from support please help me out with this? Is there a more direct way to request assistance?

I also downloaded what looks like a diagnostic program I saw on the forums somewhere… hopefully someone can put this file to use.

Thanks,

Ken MacDermid aka Rild Westley

Ashley Segovia

#2 - March 17, 2014, 12:57 p.m.

Hi there,

Unfortunately I wasn’t able to see past your router on the traceroutes in the Game Advisor report as they may be blocked by your ISP. To start though, I’d recommend bypassing your router and connecting directly to your modem first.

Next, I’d also advise trying the Windows command MSCONFIG (be sure you select “Hide all Microsoft Services” as this is imperative to doing this correctly) as you have quite a few applications running in the background and it’s best to rule out conflicting apps from the get go.

Beyond this, I’d advise creating a support ticket so we can gather some more information from you in order to better narrow down the cause of this issue.