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My friend can't retrive his password

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CurtizEr.8513
#1 - Sept. 24, 2014, 1:48 p.m.
Blizzard Post

Hi!

My friend and I are installing the game after a two year pause. The only problem is, when he is going to retrive his password, he has to enter his serial number and a character name, and he cant remember the name of the character I have his email, so if an admin can pm me or something so they can send him a simple password restet link, that would be great!

He also got this when entering his email: Please try resetting your password using only 8 to 13 characters.

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GM Talon
#4 - Sept. 25, 2014, 1:46 p.m.
Blizzard Post
Inculpatus cedo.9234:

Your friend will need to contact the CS Team and ask for assistance. You can’t do it for him, unfortunately. Top of Page – Support – Submit a Request.

Good luck.

This is correct. We can only speak with/assist the account owner about/with their account. Please have your friend submit a ticket. A link has been provided below for ease of access. Please have your friend select “Account Issue” from the drop-down menu for this particular situation.

https://help.guildwars2.com/anonymous_requests/new