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My friend can make an account

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QCaaKe.2619
#1 - June 17, 2014, 12:11 p.m.
Blizzard Post

My friend just got the game and he gets to the registration process and there is always an error with his password when ever he enters it in. It is long enough and it is unique. PLEASE HELP!!!

-QCaaKe

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Gaile Gray
#2 - June 17, 2014, 2:30 p.m.
Blizzard Post
QCaaKe.2619:

My friend just got the game and he gets to the registration process and there is always an error with his password when ever he enters it in. It is long enough and it is unique. PLEASE HELP!!!

-QCaaKe

It is possible that your friend is trying to use a password that:

  • was used by someone else in Guild Wars 2. For security we do not allow the use of a password that is in use for another player, or that has been previously used by the account holder.
  • is on a “known password” list created by hackers and shared amongst their community. We prevent such use because hackers will spin through those lists to see if they can use the known password to steal an account.
  • contains disallowed characters.

I would suggest that your friend be continue to try to input a new password, using characters from the English-language alphabet along with numbers and symbols. Don’t forget upper- and lowercase characters are useful. This article may help: https://help.guildwars2.com/entries/70455643-Choosing-a-Unique-Password