For some reason while playing today my dad got disconnected from his account, and now it won’t let him in at all. It says the account has been closed permanently, but he has never had any issues in the past or anything indicating why this would be. I’m sure this is just an error and any help would be appreciated as he has no idea what has happened. The ticket number is 130731-002214.
I worry that your father’s account may have been compromised (or hacked). If two people are accessing it — a legitimate player and a hacker — and if the hacker misbehaves, we do lock down the account. Just have him hold tight for a Support response; they usually get back to teh player within a matter of hours.
If you find you still need help after three days — highly unlikely considering the fast turnaround on tickets — do feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
The option would be the support system, via email.
We could have 100+ of these a day if that didn’t exist and most don’t even post here.I also don’t know anyone in real life who plays but I do trust support and unless needed I wouldn’t post about it on the forum.
So no, you don’t actually need access.
That sums it up. For every legitimate error that is exposed through a forum post, we’d face a hundred appeals for legitimate suspensions or bans. Heck, we face that already, with people with potty mouths saying “I don’t know what I did” every single day.
I argued for allowing banned players to post on the forums, I admit I did. But others argued against it, and at the end of the day I can see that not having such posts. I don’t imagine there is anyone who (1) doesn’t know another person who can post on their behalf and (2) truly needs a forum post to right an error. I’m ok with the way things are going now, and I’m all about advocacy for players, so I think we’ll leave it thus.
Thanks for understanding.
For some reason while playing today my dad got disconnected from his account, and now it won’t let him in at all. It says the account has been closed permanently, but he has never had any issues in the past or anything indicating why this would be. I’m sure this is just an error and any help would be appreciated as he has no idea what has happened. The ticket number is 130731-002214.
The team needs to verify the ownership of the account, an understandable and necessary process to ensure we’re using proper security processes. A response was sent early this morning, so please have your dad respond with account information and the team will assist him.
For some reason while playing today my dad got disconnected from his account, and now it won’t let him in at all. It says the account has been closed permanently, but he has never had any issues in the past or anything indicating why this would be. I’m sure this is just an error and any help would be appreciated as he has no idea what has happened. The ticket number is 130731-002214.
The team needs to verify the ownership of the account, an understandable and necessary process to ensure we’re using proper security processes. A response was sent early this morning, so please have your dad respond with account information and the team will assist him.
Thanks Gaile I appreciate the help. I didn’t mean to start an argument over who could/could not post in the forums, but just wanted to explain why I was posting on his behalf.
We found the email and apparently Gmails SPAM filters has suppressed it so I am very happy you made this post or he wouldn’t have even known where to look.
He has responded to all of the questions a moment ago.Thanks for the help very much! While his issue isn’t solved yet at least its a step forward.
Happy to help. And I don’t consider the discussion about posting an argument, so no worries. I really do understand the questions that arise, and I’ve been “on both sides of the fence” about the whole subject. I’m glad you were able to post for your father, and I am sure he’ll soon be back in the game. 
I wanted to thank you Gaile for helping my son out. Apparently it was a mistake, and the ban was reversed. I don’t know what the mistake was but I just wanted to say thanks for the help, and to also thank Cuache for the support in resolving this. Looking forward to playing again!
Glad everything turned out ok for you. Thanks for posting — I love to hear that things sorted out for one of our players.
