My credit card cannot purchase gems

#1 - May 6, 2014, 10:44 p.m.
Blizzard Post

when I used credit card(visa) purchase gems, when I clicked comfirm, it shows me “failed”. I tried many times but it still cannot work. What Can i DO?

#6 - May 13, 2014, 7:28 p.m.
Blizzard Post

We’re sorry this is happening. If you submit a ticket, I feel sure an agent will be able to help you resolve this.

And thanks for your support of our game!

#13 - Aug. 24, 2014, 1:48 p.m.
Blizzard Post

If you have not submitted a ticket about this situation, and if you have verified today that it’s still ongoing, please submit a ticket so our team can help you. We’re so sorry for the inconvenience you’re having!