I bought this game for a friend about a month ago from Best Buy. I opened the game and tried to install it. When I tried to activate the game, it said my serial code was already in use. I can’t return the game to Best Buy because it’s not allowed. So now I have no reason to play this game and I feel like I wasted $100 buying 2 copies.
I bought this game for a friend about a month ago from Best Buy. I opened the game and tried to install it. When I tried to activate the game, it said my serial code was already in use. I can’t return the game to Best Buy because it’s not allowed. So now I have no reason to play this game and I feel like I wasted $100 buying 2 copies.
I’m so sorry to hear you’ve experiencing this inconvenience! Don’t give up now — we’ll do our best to help!
Definitely submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them; however, there are two “drop downs” that do require some sort of input. Be sure you include the serial code, so the team can look it up. They will tell you the next best steps to take.
You would be best served by going back to BEST BUY and throwing the appropriate level of “tantrum” to obtain a new code. Retail outlets are notorious for “allowing” employees to steal codes like this and it will only be stopped if consumers complain about being taken advantage of (and the employees and or complicit managers are fired).
Keep in mind that Anet has every right to NOT help you (tho they certainly might) as retail theft of a code is the retail store’s responsibility.
It is likely that you will need to contact the store to obtain the assistance you need. Best Buy is a partner of ours, so we expect them to assist Guild Wars 2 players with issues of this sort. I would speak with a manager, after you have any details that our CS agent supplies you, to get a fresh box.
You would be best served by going back to BEST BUY and throwing the appropriate level of “tantrum” to obtain a new code. Retail outlets are notorious for “allowing” employees to steal codes like this and it will only be stopped if consumers complain about being taken advantage of (and the employees and or complicit managers are fired).
Keep in mind that Anet has every right to NOT help you (tho they certainly might) as retail theft of a code is the retail store’s responsibility.
Please note that throwing an actual tantrum rarely helps. Be polite but firm and it will go a long way.
Yes. The world would be a better place if everyone would make his or her case fairly, clearly, and with a modicum of courtesy. It costs nothing to express oneself with respect towards another human being, and the results will undoubtedly be as good, and may be better, than the results garnered by throwing a tantrum.
