My Boyfriend was banned

#1 - March 2, 2013, 11:25 a.m.

Last night he was farming for karka shells, and I know that didn’t use a botting program because I was talking with him while he was farming. Then when he tried to log in this morning it says that he’s perma banned for botting. He isn’t tech savvy in any way whatsoever, he has no idea what a macro is, and would not be able to even run a 3rd party program, I would know because he has me help him with many technical issues.

Hey anet, I thought you said that it’ll take many reports to go through a permaban, nice going, guess its unsafe to farm the old fashioned way.

Gaile Gray

#5 - March 4, 2013, 2:02 p.m.

We wouldn’t suspend an account simply because someone was reported. I imagine the matter is already resolved, but if not, I am sure it will be reviewed and responded to very soon.

Gaile Gray

#11 - March 6, 2013, 12:26 p.m.

The person who submits a ticket should receive at least one email right after submitting the ticket to verify that we received it. Tickets are being answered quite promptly, so follow-ups in the forums generally are not necessary. If the issue is not resolved in three days, you may post in the Tickets for Review thread, which is at the top of the Account Support sub-forum.