Multiple Tickets: Don't do it!

#1 - Sept. 4, 2012, 5:50 p.m.

If you awaiting for a response from Support, please do not create another ticket. It will delay your response (what with merging, updating the old tickets, etc.).

What you should do:

• Submit a single ticket.
• Provide the information requested here
• Read the daily update and the archives, too.
• Watch your email for updates.
• When you get the email, see if the update applies to your situation.
• If the update does not appear to address your issue, update your ticket, if requested, to let the team know you still need help
• Wait—and we do appreciate your patience!—and Support will get back to you as soon as they are able.

Please understand that compromised accounts — where someone’s credentials are harvested from another source (email account, forum, another game) — are our top priority. If you have issues other than a hacked account, be assured that the team is working around the clock to help every player. And again, we appreciate your patience.

#4 - Sept. 4, 2012, 6:41 p.m.

painkiller.4738:

Is there anything we can do if we are blocked from the game due to a serial issue? I’ve had ticket number 120830-007345 in for 6 days and have heard nothing. I apologize as I had opened a secondary ticket, but until the forum openned, there was no way for us to get a hold of you. You guys made the ulitmate game, and we are all just desperate to get back to it.

I would have thought you would have heard by now. Please read today’s Update, which Mike O’Brien will be posting shortly, and you’ll get some helpful info on getting that ticket re-prioritized!