The Support Team will suspend an account when we detect a possible compromise. Usually, this happens once, the account is returned to your possession, and the suspension is lifted.
If you have had just a single compromise incident (to your knowledge, anyway) and have been suspended more than once, feel free to post in this thread. We’re just tracking this to make sure we’re following the best processes. Thanks.
First, yes, the account was locked down to protect it, just like your CC company may lock down your credit card to prevent it’s abuse.
Also, is the thread stickied above a joke? 3-5 days to fix things like this?
Guess that’s the flip side of free-to-play…
You misunderstand the purpose of that thread. Naturally, we’re responding more quickly the 5 days! I created and maintain the 5-day thread to give players another means to get in touch. Submitting a ticket should get you back on your account in a day or two. Maybe less. We’d like to do it instantly, but we have to go carefully because you better believe there are people out there who will try to “reclaim” your account. 
I am now restored after 24h or so – Not bad – Thanks.
I’m asking the same question with no response. My account has been “suspended” 3 times now.
Has it been hacked (accessed) three times, as well? If not, then we should take a look at what’s going on. If so, then the suspensions are designed as a measure of protection.
One comment: An account can be compromised (“hacked”) and reinstated, and then the actions taken by the hacker result in a lock-down. It’s unfortunate, and we do apologize if this happens to you, but sometimes that could happen. So I’m not asking in this thread if that happened to you. I’m asking for you guys to let me know if these are multiple locks for a single compromise — like hacked, reinstated, locked, and locked again.
