I just got back from the Anet bash in Seattle and tried redeeming my Mr. Sparkles mini pet code, but it doesn’t seem to work. I put the code in exactly as it’s printed on the back of the GW2 credit card looking thing I got from the bag. It only comes up as an invalid code.
Is there anyway I can redeem it or do I have to wait till the new patch before I can redeem it? I tried it with the dashes as well as without the dashes. Neither works. 
We’re looking into this issue and I’ll post when we have info on this.
One thing to consider: If you purchased a code from someone else, that code may not be appropriate for your region. There are EU codes and NA codes and they do not work across regions. Now, clearly that’s not the only answer to this situation and the issues that folks are having. We know that a few people who got a code in their hands at an event have had issues, so we’ll continue to investigate the matter.
Thanks for your patience!
Folks, if you are having a problem, please DO contact Support. In most cases, they will be able to help you, so don’t hesitate to submit a ticket. (When I say “most cases” naturally they could not help you if you happened to buy a bogus code from an unscrupulous third party, but I’m sure none of you did that, so file that ticket! 
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do not even mention selling in game items/codes on ebay or elsewhere, do not mention buying it online or charging gold or in game items for the code…it is a breach of the EULA and before anyone says “its allowed” confer to a dev/support because people selling Aion Wing codes in gw1 were terminated/suspended and the items removed from account/inventory nulling the entire trade.
People sell codes. And people, daily, get ripped off by buying them. If you think a GW2 Team member talking about that is a bad thing, I’d argue it’s a good thing to make it clear that:
I hope you understand my comments better in that context.
do not even mention selling in game items/codes on ebay or elsewhere, do not mention buying it online or charging gold or in game items for the code…it is a breach of the EULA and before anyone says “its allowed” confer to a dev/support because people selling Aion Wing codes in gw1 were terminated/suspended and the items removed from account/inventory nulling the entire trade.
People sell codes. And people, daily, get ripped off by buying them. If you think a GW2 Team member talking about that is a bad thing, I’d argue it’s a good thing to make it clear that:
- You should not purchase codes from third parties
- If you do, Support is extremely unlikely to be able to help you.
I hope you understand my comments better in that context.
so…you could say Gaile, that purchasing in game gold or items is just as bad -_- it IS against the EULA, you could please clarify that.
people in a specific guild i know are doing it, inbox me.
I don’t think it’s required for me to “clarify” a policy that is well known. I feel quite sure that everyone knows that buying in-game gold or items for real world money is completely disallowed.
I responded to your concerns earlier, but at this point , as I explained here – https://forum-en.guildwars2.com/forum/support/account/Private-Messages-A-Personal-Request/first#post2402428 – I do not have the bandwidth to accept personally infraction reports. Please do not assume that means I don’t care, it simply means that I have many other tasks and there are better ways for you to report this. I suggest you use the Ask a Question tab on the support page, linked above, and report to the team who can investigate your report.
