Mobile Two-Factor Authentication

#1 - March 26, 2013, 2:15 p.m.
Blizzard Post

this app doesn’t allow you to enter the 6 digit code every log in as stated, I have entered a code one time only and that’s it I thought it was supposed to make you enter a 6 digit code for every time you logged into the game client? if not then something should be done to make it so you have to enter the 6 digit code for every log in if I am wrong then I am sorry I just thought this was another way to make the account secure and make it so no one else has access to your account is that correct? I was not sure of how this worked but like I stated before I have only entered the 6 digit code once and since then I have not had to enter it ever again, so was curious if we were supposed to enter it at every log in or not? can you please confirm if that is the case? I don’t want to loose my account again to some hacker I spent 1 month with the tech support people over email trying to get my account back when it should have only take a day or less. also you people need to get a customer service toll free 800 number to call would speed things up tremendously please please get an 800 customer service number to call this having to rummage through the KB to get answers is rough.

#2 - March 26, 2013, 3:16 p.m.
Blizzard Post

At the present time, the authentication systems are in beta. There is no option to set “Ask me every time” for a verification ping. Once your computer has been “white-listed” then you will usually not be asked again. (Sometimes a dynamic IP will prompt a new request, but normally the dynamic IP is in the same range as the IP you originally accepted, so the request is not duplicated.)

It could be that when the authenticator is finalized, you will be able to set an option to request authentication every time you log in.

#4 - March 26, 2013, 3:22 p.m.
Blizzard Post

You should be able to log in, since your IP will not be in question. If you need help, of course Support will be happy to assist.