Mobile Authentication App

#1 - May 15, 2014, 6:50 a.m.
Blizzard Post

So I was just hacked within the last 24 hours. I ran virus scan, reset password, and added the app to my account all before sending in a ticket to recover my lost items and gold. However, I was testing my app to log in, and it is not making me put in the code from authenticator when I try to log in. I scanned the code in my account management on my phone and tested the number given, and my account shows it has the app linked. Is it only when a new IP tries to access? Or is it not working correctly for me?

#4 - May 15, 2014, 1:19 p.m.
Blizzard Post

Thanks for the quick response and thanks for ImaginaryPixel for restoring my account in about an hour. Good job Anet on your customer service. This is why I play your game so much!

So glad that all worked out for you. Welcome back to the game!