So I was just hacked within the last 24 hours. I ran virus scan, reset password, and added the app to my account all before sending in a ticket to recover my lost items and gold. However, I was testing my app to log in, and it is not making me put in the code from authenticator when I try to log in. I scanned the code in my account management on my phone and tested the number given, and my account shows it has the app linked. Is it only when a new IP tries to access? Or is it not working correctly for me?
