Way back on 8/30 I submitted ticket #120831-002406 regarding my upgrade to the digital deluxe edition. I recieved everything, except the skill. My main character (Mesmer) had just turned level 30, and he still lacks the skill today. All lower level characters have it opened (obviously they cant use it until level 30, but it’s ready for them when they get to that point).
I also posted about the issue in this thread:
https://forum-en.guildwars2.com/forum/support/account/Upgraded-to-Digital-Deluxe-edition-but-did-not-Recieve-Mistfire-Wolf-Elite-skill/first#post34274
It seems that other people have had same issue, but we haven’t heard anything back. For me it’s been almost 2 weeks, and I saw today that my ticket was closed without resolution.
I understand that you’re prioritizing inaccessible accounts, but given that this issue also directly relates to monetary transactions and lack of delivered value I would respectfully request an update
Also: You might wish to reconsider the e-mails you sent out today advertising the deluxe edition upgrade. You’ve been aware of the issue, you haven’t (as far as I can find) provided any insight into the problem, and now it seems like you’re advertising the service. Loving the game, just wish I had everything that I paid for, thanks!
