Missing player-sent mail after patch

#1 - Aug. 6, 2013, 9:14 a.m.
Blizzard Post

When the patch went live each character got two mail messages: a story message and a regular message. The regular message apparently counted toward the maximum of 10 player-sent mail messages. Unlike previous mail messages like that, however, instead of expanding your box above the limit of 10 messages, it cannibalized existing mail messages. This was really bad if you just logged into each character to fill your wallet and then checked your mail to see a bunch of your mail was erased.

Is there a way to recover the mail messages overwritten by the patch? I lost several messages full of exotics that my bank was too full to carry coughbecauseofaccounttokens.

#40 - Aug. 13, 2013, 2:57 p.m.
Blizzard Post

I’m following up on this now. Apologies for the quietness on this issue, and quite honestly I’m not certain that each of you are experiencing the same thing, but I’m sure the team will look at this very soon!

#49 - Aug. 16, 2013, 12:01 p.m.
Blizzard Post

Update: Top programmers are looking at this, and this is a priority for us. I’m sorry for the delay, but wanted you to be sure to know it’s definitely known, and definitely being examined and worked on!