Missing equipment/gear/weapons on characters?

#1 - April 27, 2014, 11:50 a.m.

So, I logged in today, and it would appear that two of my characters seem to be missing the equipped gear, weapons and armor they had previously (i.e., they were naked in the game when I logged in).

Any suggestions? I didn’t seem to see a ‘submit ticket’ option in-game, and the ‘report a bug’ options didn’t seem to be applicable to this specific situation.

I suppose I might have been hacked, but I’d find it odd that of all my characters, the only thing they would have done is merely delete the gear two of them were wearing. I did have to reset my password this morning, but that’s not unusual — it had been a couple weeks since the last time i had logged in (which in turn was following a long hiatus of its own) and i seem to recall having to change it that last time (which I promptly forgot by this time, of course).

Regardless, thanks in advance,
Steve

Gaile Gray

#4 - April 27, 2014, 12:12 p.m.

Astral Projections.7320:
Sounds like you got hacked. Maybe they got interrupted and didn’t have time to finish stripping the account.

First do a security sweep of your computer, including looking for a keylogger. After you are sure your computer is secure then you can contact support at https://help.guildwars2.com/anonymous_requests/new to see about getting an account restoration (a rollback of your account to a time before the hack). Be aware you will only get one of these so if your computer isn’t secure and it happens again, you will not get back anything lost.

This is good advice. I would add that in addition to checking your computer security as a whole, you also should carefully review whether your e-mail account may be compromised. We’re finding that a large percentage of hacked game accounts also involve a hack of that player’s e-mail account. This results in intercepted tickets or in the e-mail account hacker trying to claim the account as the legitimate owner.