Has anyone else had an issue with an item going missing from their inventory without any action taken by the player directly?
I obtained a number of Desert Rose skins back when Southsun Survival was new and sold a number of them, I also gave one to my lowbie ranger via the white back piece that comes with the backpack sets.
After the Queens Gauntlet update I took a break for a while and only played intermittently to obtain some achievements. I only played my main character at this time, and after a while I took a couple months off without logging in at all.
I returned to play the Lions Arch living story and was going through my characters when I decided to level my ranger up a bit and bought her the Tiger Charr backpack set because she did not have a back item. After buying the set and equipping it I realised that she should of had the Desert Rose back piece.
I have contacted support (Ticket #387011) and the first response said they may be able to make an exception and requested additional information. However, after I submitted that information I was told they do not do restorations and that was that… I really do not get why they raise peoples expectations by saying an exception may be possible in the first place.
I can understand not doing restorations for accidents players make… what I do not understand is not looking into and potentially restoring an item that vanished without any player interaction.
Is it possible to have this issue looked into further? If there are logs that show when items are created/destroyed perhaps that can assist in figuring out what happened to my back piece?
The character the item was on is my ranger, named Feylee.
