Missing Armour and Weapons

#1 - Aug. 4, 2014, 7:26 p.m.

For the first time in about 6 months I decided to hop back into the world of Guild Wars 2. I logged and got ready for some fun when I came to my character selection page I was shocked to find both my 80s completely armourless. I clicked on my favorite character and loaded in. The only things missing were my weapons and Armour everything else was there including my gold (CoF Armour btw). I have not played the game in forever and I have taken the time to change account and email passwords just in case it was a account hack. I just want to start playing again and was wondering if their is any way of recovering my gear back. I have submitted my issue with the support team, but if their is anyone that could help me get back everything sooner I would appreciate it. Thanks and Cheers

Gaile Gray

#3 - Aug. 5, 2014, 2:44 p.m.

I’m sorry that happened to you. And it is odd that your items were so selectively taken. (Most hacks result in a complete account wipe.) I have to wonder if this might be someone accessing from your location, you know, what I call “The Evil Little Brother™ Syndrome.”

But in any regard, you should submit a ticket. Please do so by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.