Missing ~150 gold. Filed ticket. what now?

#1 - Aug. 26, 2014, 11:12 p.m.
Blizzard Post

I filed a support tickets about 2 days ago when i noticed that my account was missing over 150 gold.

I received the automated responses from guildwars2 support, but i haven’t received anything else since.

I am getting a little impatient because I want to keep playing but I have no idea on whether I should or not.

I am a little upset because i bought a lot of that gold with gems.

What do i do now? I did a virus scan and malware scan, i changed all passwords associated with my guild wars account, i activated the mobile authenticator, so now what do i do?

Can i still play? will all my progress be taken away from me?

This is exactly why Anet should have some sort of toll free support phone number. I am starting to get a bit impatient.

all i want is my gold back.

#5 - Aug. 27, 2014, 2:41 p.m.
Blizzard Post

If you believe your account was compromised, and if you request a restoration, then yes, any progress you make will be lost in settling on the proper “snapshot” we can use as a restoration point.