Military Service

#1 - Oct. 28, 2013, 7:41 p.m.

Hello everyone, first i would like to say i am enlisted in the Navy. Will be serving my country proudly soon. Secondly i really would like to know how i can thank Chris from Guild Wars 2 for re-activating my account. Now my main question is who am i suppose to talk so in the future my account is not de-activated, when i am deployed over seas? I do not get a lot of time to play video games, but i do love Guild Wars and any time i get to play i will.

Gaile Gray

#5 - Nov. 4, 2013, 4:45 p.m.

We don’t randomly block accounts, because we do understand that people move, take vacations, visit family in a distant location, get deployed, etc. If an account is blocked it’s for activity related to the account, such as advertising gold sales, delivering gold, cheating, etc.

You might have been flagged in error for a disallowed activity, but as you learned, we will review and reinstate, when that is merited.

If you add authentication — and that’s always a good idea — you can approve or disapprove access through email or your smart phone from any location, and there should be no issues whatsoever with playing from wherever you are deployed or stationed.