Mesmer clones pushing character under terrain floor

#1 - Sept. 16, 2012, 10:10 p.m.
Blizzard Post

Been reporting this since the headstart, and haven’t heard anything or seen a resolution for this problem.

When casting some mesmer clone skills that cause a short teleport – specifically, Phase Retreat, though I have had is happen with Mirror Images as well – the caster will sometimes teleport under to floor. This usually occurs in areas that have terrain seams with objects underneath you, such as in underground area, or indoors, but it also happens regular when around rivers/streams or any hilly/mountainous area.

This wouldn’t be quite so much of an issue if we had some way to resolve this besides utilizing a waypoint – forcing the player to spend money that they shouldn’t have to. However, the areas that under the terrain floor are often filled with water, so we are swapped to our underwater weapon sets, which have no skill similar to Phase Retreat. Blink is also disabled underwater.

The one forum post that got a response said it would be handled on a “case-by-case basis,” but I have experienced this so many times in so many areas, that I believe it to be more of a global issue with these skills. I have also seen a post regarding the apparent use of this in WvW, which was not responded to.

I’m attaching a screenshot of the latest occurrence of this, after swimming around in the vast ocean that is apparently under the Iron Marches zone. I could not get the exact position it occurred in due to mobs following me under the zone and continuing to fight.

#7 - Sept. 20, 2012, 5:28 p.m.
Blizzard Post

I’ll try and explain a little more about this issue from what I understand.

…a response said it would be handled on a “case-by-case basis,” but I have experienced this so many times in so many areas, that I believe it to be more of a global issue with these skills.

This is kind of a global issue, and yet it’s not at the same time. The places that you’re falling through the world are places that are lacking “collision”; and while we’d love it if there was just one thing we could add collision to and fix this, we have to find the specific part of the world that’s lacking this and add it in. This is why we need the specific location where you fall through. Phase Retreat causes this to pop-up more often because of how it moves you as part of the skill. I hope this helps explain what’s going on behind the scenes here.

As for how to report these, screenshots and videos are great for helping us identify where the problem is, so please add those to your reports whenever you can. Thanks, everyone!