MASSIVE lag spikes - Blue Tracker

#1 - Aug. 27, 2014, 3:29 p.m.

So difficult to play this game recently fml. And it isn’t everyone. It some of us but others have it fine. Can’t do anything. I don’t blame anet but it sucks All features and balance are secondary to securing your servers I think. This brings that into sharp focus.

Josh Davis

#2 - Aug. 27, 2014, 3:54 p.m.

Hey Henry and anyone reading,

The next time you get lag, can you type /ip into your chat and post your results here?

Would be helpful in tracking this down!

Josh Davis

#113 - Sept. 11, 2014, 5:14 p.m.

I need a bit more information to help track this down.

a) Do you live in NA or EU?
b) Are you playing on NA or EU servers?
c) Was your account ORIGINALLY created on NA or EU?
d) Then of course get me the /ip while you’re lagging

Evan Lesh

#124 - Sept. 13, 2014, 3:05 p.m.

Since most reports are coming from EU, can you post your ISP as well in case there is a problem on their end. Thanks.

Evan Lesh

#141 - Sept. 15, 2014, 8:29 p.m.

If you are experiencing lag and haven’t been disconnected, use /ip to get the server’s address. Then use pathping or tracert with the server’s IP and PM me the results.

http://technet.microsoft.com/en-us/library/cc958876.aspx
http://technet.microsoft.com/en-us/library/cc940128.aspx

Evan Lesh

#146 - Sept. 17, 2014, 11:15 a.m.

If you have a game server IP while you’re lagging, PM’ing me your tracert is incredibly helpful.

Here is some literature on running a traceroute:
http://hosting.intermedia.net/support/kb/?id=682

Evan Lesh

#151 - Sept. 18, 2014, 11:43 a.m.

Update on helpful information:
Trying using this command instead of a tracert, and PM me the results:
“pathping -4 -q 100 <ServerIP>”

This is most helpful if you do it DURING the lag spike!

Evan Lesh

#153 - Sept. 18, 2014, 12:17 p.m.

Here are some more questions to answer if you are experiencing lag spikes:

Does the lag only happen while you’re in a PvP map? Does it also occur in the PvP lobby? Other maps?
How long does the lag spike last? Does it ever clear up?
Of your last 5 GW2 play sessions, in how many of them did you experience lag?
Are there specific times of day when do or you don’t experience lag?
When do you remember first experiencing lag of this severity in GW2?
Do you also experience lag playing other games? NCsoft games like Wildstar?
Do you live in NA or EU?
Are you playing on NA or EU servers?
Was your account ORIGINALLY created on NA or EU?

Evan Lesh

#192 - Sept. 29, 2014, 11:27 a.m.

Thanks for the reports guys. We’re still looking into this.