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Map completion and no gifts of exploration

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Lightofshados.9243
#1 - Nov. 1, 2012, 10:40 p.m.
Blizzard Post

I just finished all the maps in the game, have the achievment and the title but I didn’t receive the gift in the treasure chest. Has anybody else had this problem? I already sent screenshots to Anet on support page and reported a bug in-game. Here is a screenshot, Thanks.

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Gaile Gray
#37 - Feb. 21, 2014, 3:30 p.m.
Blizzard Post

First, according to a member of our programming team, there is a known issue that is preventing some players from getting rewards. The team is investigating.

But in order to assist you, here’s an aggregate of several notes and troubleshooting steps that may help resolve this issue:

According to a member of our programming team, there is a known issue that is preventing some players from getting rewards. The team is investigating.

However, quite often, a player is mistaken about the status of their account or is shown that rewards are due when they aren’t quite earned. Players should do some troubleshooting steps before submitting a ticket, because this might be resolvable individually, and ,may not be related to any bug.

Here are some troubleshooting steps:

  1. Log into the game with the character that has the 100% world completion.
  2. Go to Bloodtide Coast via Lion’s Arch and enter the Chantry of Secrets.
  3. Make sure that you have claimed the “Sanctum of Secrets” Point of Interest within this map instance.
  4. Some of the skill challenges require you to consume an item. If this item has been consumed in a zone other than the one in which the skill challenge is located, you will not receive the rewards for 100% world completion. Revisit every map in the game and that may resolve your issue and grant you your items.

Also, sometimes the title is rewarded prematurely (in error). To receive the rewards for fully exploring the world, please carefully review each map for missing Points of Interest, Skill Challenges, Renown Regions, and Waypoints with the single character with whom you are trying to finish the task. The most common areas that are missed are World vs. World maps, Chantry of Secrets, and the various city maps, such as Divinity’s Reach, Black Citadel, etc.

More:

Generally we find that players are resolving the problem by revisiting each the following cities.
- Lion’s Arch
- Rata Sum
- Black Citadel
- Divinity’s Reach
- Hoelbrak
- The Grove

Player Notes:

  • I just fixed after reading some solutions here, come back to whisper cathedral ( i alredy had explored ) and go back to the last interset point, work for me.
  • [Player] teleported to all the map locations and found that he had not opened the reward chest (the one you see each time you finish a map or after completing daily quests or dungeons) on one particular map. After opening the chest, another reward popped up and he was able to obtain the Gifts of Exploration.

I hope all this is helpful to you. If after doing these steps and following these tips you continue to need assistance, please submit a ticket. If you already submitted a ticket some time ago (say, more than a week ago) and, after going through the troubleshooting steps above, still need help you can simply respond to your ticket and say you still have not received your rewards.