Many people are getting hacked right now. IP’s are from China/Taiwan/Korea
I was hacked earlier today and lost everythink from my bank and storage, all gold, Twilight and more. They even sold my bags off my toons. I have good AV software and multiple firewalls protecting my PC. They didnt get my info on my end. They enabled an authenticator on my account as well. Just want to give a heads up so it doesnt happen to more people.
Just read this as well
“Mail authentication is made useless by the mobile authenticator : if a hacker gets one person’s account name and password and then logs into the guild wars 2 website, he can enable Mobile Authentication which will bypass the mail authentication.”
You know their going to close this thread as well.. damage limitation at its finest, while players accounts are left in the lap of the gods along with who knows what other info.
Yes, we will close this thread, not for “damage limitation” purposes, but because it contains a whole lot of false speculation about stolen accounts. These are accounts that are stolen individually, through an issue with the account itself. Perhaps the player used the same password for his game account that he used on a site that was subsequently hacked. Perhaps the player experienced a compromise of her e-mail account. There are a dozen ways that an account can be stolen, but the speculation that this is related to game servers, the mega-servers, or the phases of the moon is not just irresponsible, it sets a tone in the community that leads from speculation to “fact.”
I asked about this very situation, and our security lead told me this (paraphrased): ArenaNet is nailing botters and cheaters in record numbers. Because we’re closing those accounts, the RMT companies and the would-be hackers are casting a wider net to acquire other accounts to use to cheat, or to use to advertise gold sales.
We’re very sorry when someone gets hacked, and as those of you familiar with the systems know, we do our utmost to help lock down the account and, when the account is eligible, to restore the account to its pre-compromise condition. Please do not engage in wild “It must be…” speculation about such a delicate issue — it’s unfair to the compromise victims and it’s unfair to us!
And to ensure you know I’m not closing the door on this with a simply lock of the thread, I will again discuss this with the CS Team and beyond, to ensure we’re viewing this broadly and to confirm that all I have said remains as true as it was when I was first told it.
