Hi…
I been playing the game for 3-4 days now and didt have any problem before today… Now I keep getting crashes every 30-60 min. and it tell me to restart the client. Crash code is: 7:1000:7006:836:101.
hope you can help me..
Best regard
Hey guys as a temporary workaround if you have the mobile authenticator linked to your account I would recommend un-linking it for the time being until this gets worked out.
Hey guys,
In order for us to further investigate this issue, please run Guild Wars 2 using the -log command below. This will generate a log file of what is happening when you attempt to run the game. To do this:
1. Locate your Guild Wars 2 shortcut
2. Right-click and select “Properties.”
3. In the “Target” line, add -log to the end.
Note: Please make sure-log is outside of the quotes:
Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -log
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -log”
Once completed, a file called “GW2.log” will be generated in your “Documents” folder under the “Guild Wars 2” folder and attach it to the thread.
I just wanted to take a moment of your time and let you know that we have pushed a new build of Guild Wars 2 live which should help to resolve this issue. At your earliest convenience, please try logging into Guild Wars 2 and let us know if you continue to experience this issue. If you do, please include a screen shot and the following log files:
First, please run Guild Wars 2 using the -log command below. This will generate a log file of what is happening when you attempt to run the game. To do this:
1. Locate your Guild Wars 2 shortcut
2. Right-click and select “Properties.”
3. In the “Target” line, add -log to the end.
Note: Please make sure-log is outside of the quotes:
Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -log
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -log”
Once completed, a file called “GW2.log” will be generated in your “Documents” folder under the “Guild Wars 2” folder. We would like for you to attach this file in addition to a screenshot of the error window to the thread.
Please note: This concerns error code 7:1000:7006:836:101 specifically. This is a different connectivity issue than those who may be receiving the 7:11:3:189:101 error code.
