Main Characters of account loss

#5 - Nov. 11, 2013, 2:55 p.m.

mercury ranique.2170:

If you are hacked you can also request an account reroll. This is only done once in a lifetime. You need to have been online after december 2012,

I need to dispel some misinformation here:

There is no cut-off date or specific “available after” timeframe for account restorations. Although the snapshots vary from account to account, based mostly on frequency of activity, and while each player’s eligibility is reviewed individually, a player is in no way required to have been in the game after December 2012 to obtain an account restoration.

We restore accounts to an access date before December 2012, and will continue to do so in the future.

#6 - Nov. 11, 2013, 2:56 p.m.

Naked Wolf.2136:

I have not play guild war2 for half year. I just find my password out. Then I logged in and i find out 3 characters of my account were gone. How do i deal with it ?

Please visit the Support link at the top of this page, and then click “Submit a request” for assistance. Choose “Account Issue” and then go through the process of outlining your account compromise incident. I feel sure the team can help you!