Mail from GW2 Customer Support

#1 - Oct. 3, 2013, 2:55 p.m.
Blizzard Post

Hi,

today i’ve logged and i found a e-mail from “GW2 Customer Support” with 23 gold inside.
So, i’ve reported this e-mail using the command in the mailbox and now i’m wondering if this is your mail or some hackers.
I try deleting the e-mail, but i can’t because before i have to accept the money.

i enclose the e-mail screenshot.

(sorry for my bad english)
thanks

#3 - Oct. 3, 2013, 7:47 p.m.
Blizzard Post

I think there are two things going on:

The first can be answered if you bought Elonian Wine during a few days in September. Find info in this thread: https://forum-en.guildwars2.com/forum/support/bugs/Elonian-Wine-Known-Issue/first If the gold came from Customer Support, that likely explains its delivery.

Secondly, the email you received is not related and is a phishing attempt. Info here: https://forum-en.guildwars2.com/forum/info/news/E-mail-from-ArenaNet/first#post1807866

#7 - Oct. 9, 2013, 1:12 p.m.
Blizzard Post

Thanks for having responded.
actually, i bought the wine, so can i trust to accept this money?

the other e-mail i found i deleted it.

thanks again!

Yes, please keep the coins with our blessings!