Mac Pro Black Screen After Update

#1 - Nov. 15, 2012, 5:16 p.m.
Blizzard Post

Just finished downloading the update, now when I start the game I get a black screen and depending where my cursor is at I get a arrow or a hand… Black Screen of Death for Mac Users? Any other Mac users have this problem?


Processor 2.8 GHz Quad-Core Intel Xeon
Memory 10 GB 1066 MHz DDR3 ECC
Graphics ATI Radeon HD 5770 1024 MB

#71 - March 12, 2014, 3:48 p.m.
Blizzard Post

I have the same problem as “otherworld.4012”. Deleting the users/myusername/library/guildwars2 folder does not work. Neither using the terminal to repair.

Have you submitted a ticket to our Technical Support Team? They may have a solution or may be able to offer some trouble-shooting steps. I sure don’t think it would hurt! You can do that by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to answer your questions.