Lowered Volume Levels?

#1 - Oct. 19, 2013, 10:32 a.m.
Blizzard Post

Since the patch yesterday I’ve noticed that the volume levels for everything, especially dialogue, have been lowered. I haven’t changed my audio settings at all nor am I running any VOIP clients.

I was just wondering if this was an intended change or a bug.

#6 - Oct. 21, 2013, 1:59 p.m.
Blizzard Post

Hello, all. During the patch on Friday we made some changes to fix stability issues with the audio engine, which in turn may affect your mix. We test the levels on various different setups here to ensure the audio mix is balanced whenever there are changes, but different hardware can be affected with varying severity. I would advise anyone having these problems to use the “Restore Defaults” option in your Sound Options panel then adjust the volume sliders accordingly.

#8 - Oct. 21, 2013, 7:08 p.m.
Blizzard Post

I have a Soundblaster X-Fi fatality with an optical link to A/V receiver, setup as DTS encoding, and then to a 3.1 full range speaker setup. I’ve had to turn the volume up quite a bit, which can be a bit unnerving when an email or something arrives.

Have you set your Audio Device in the Sound Options panel to reflect this? The “Default Device” setting will not always choose the optimal device.

#11 - Oct. 22, 2013, 12:29 p.m.
Blizzard Post

Reset to default and readjusting volume levels didnt help
voice from npc´s or players is very silent even maxed out
realtek onboard sound card

I’m still looking into this issue, but so far it is not reproducing on any of our setups. Are you using headphones or speakers?

Edit:
Speaker configuration could also be the source of the problem. Please check your Speaker Setup settings in the Windows sound device panel and ensure that it accurately reflects your speaker arrangement (Stereo is generally the standard for headphones or two speakers). For Guild Wars 2, being set to 5.1 or 7.1 can cause significant problems with playback volume when the playback device is only capable of left and right channels. When running 3.1, also ensure that Center is the only “Optional Speaker” enabled. If you are still experiencing problems after this, please reply and let me know. Thanks!

#14 - Oct. 22, 2013, 5:07 p.m.
Blizzard Post

Saucermote, in the application level of the Windows volume mixer, is Guild Wars 2 set to 100%? I want to make sure all external variables are accounted for. In addition to that, does adjusting the VOIP Ducking slider (in the Sound Options panel) when the volume drop is occurring affect the levels in any way?