Lost Shores event disconnect solution?

#1 - Dec. 4, 2012, 11:21 a.m.

So immediately after the Lost Shores event, ANet posted:

“We have a team looking into disconnection problems that prevented some people from receiving their event rewards.
We will implement a solution so that people who participated will get their rewards, but this takes work on our end, so it will not happen today.”

Has this happened yet? Cause I didn’t get mine. Did they notice people talking about it less so they just dropped it? I still want the same chance everyone else got to loot a precursor for sitting through that lagfest for 3 hours.

Mark Katzbach

#3 - Dec. 4, 2012, 11:27 a.m.

This has not been forgotten. The solution is coming down the pipeline and should be live this week.

Thanks for being patient.

Mark Katzbach

#59 - Dec. 6, 2012, 11:53 a.m.

As we mentioned last week, for those players who were not able to get the rewards for the final Lost Shores event because they were suffering connection issues, we will provide rewards for their participation in the event. Thanks for your patience while we worked to resolve this.

We will hand out the rewards via In-game mail today – Quick FYI… it might take several hours to run the script, so do not panic if you do not immediately receive it.

Mark Katzbach

#120 - Dec. 6, 2012, 1:53 p.m.

han.9042:
Is the mail only appear to the character we used for the event? I rather play my alt while waiting.

Between my GF and I, we did the event 8 times. During half way into the Ancient Karka fights, the game either crashed, stuck on the loading screen when reviving at the waypoint, or because of the new build, removing the event so we weren’t able to finish it. We spent the whole day on that event.

The mail is sent to your account, so no matter what character you are playing on when it comes it, you will get the mail. Additionally, the chest in the mail is account bound, so you are free to put the chest in your bank and move it over to whichever character you wish to open the chest with.

Mark Katzbach

#190 - Dec. 6, 2012, 3:02 p.m.

Hey everybody, as these are coming through your game mail, make sure your mailbox isn’t full. It’s actually good practice anyway to empty your mailbox if you don’t have unclaimed loot in there.