Lost Serial

#1 - April 5, 2013, 11:49 a.m.
Blizzard Post

Dear Gaile, whom I’m hoping shall read this,

After a recent break up, I’ve lost the serial code that’s connected to my GW2 account. This is because of a stupid mistake I made a while ago, agreed – That mistake being me not taking my stuff along when I moved out of my ex’s apartment.

Now he’s being a total well.. Y’know. And refusing to give me back any of the things I used to own back in the old appartment. Amongst these things are my Starcraft 2 serial, my Guild Wars 2 serial and a bunch of other videogames that I managed to gather throughout the years. Even GW1, though I no longer play said game.

With the risk of him trying to get my account blocked or given to him, how am I going to protect what’s rightfully mine even though I’m no longer capable of providing the serial code that’s linked to my account?

PS: I’ve sent this message to you elsewhere, with the hopes of giving enough confirmation that this is not a scam in any sort of way.

If there are any other questions or suggestions, I’d love to hear them. I’d really like to keep playing with my account without someone being able to brutally take it away from me.

#3 - April 5, 2013, 6:05 p.m.
Blizzard Post

As I mentioned on my personal (emphasis: personal) Facebook page you are welcome to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Keep in mind that people will say exactly what you have said in an effort to steal an account, so please understand that the team will need to be extremely cautious about this matter.

For tips on what information to provide in a ticket that may help establish you as the legitimate owner of the account, please read this post. In the end, though, Support will move forward — if it is possible for them to do so — with caution and prudence. Thank you in advance for understanding that.