#1 - July 27, 2014, 2:12 p.m.
You friend will have to continue discussion with support if they want help with the issue. There is nothing you can do for your friend by posting here for them.
Lost Precursor
#3 - July 29, 2014, 2:51 p.m.
The OP was in relation to a friend’s purchase, and as indicated, the person who made the purchase needs to contact Support.