Lost money on trading post and got no item

#1 - Feb. 2, 2014, 11:42 a.m.
Blizzard Post

I tried to buy something on the TP right before it went down. I didn’t get the item nor did I lose any money, which is fine. It went down for maintenance after that… Now, all of a sudden, I lost the 11g for the bag I had bought and, guess what, no bag.

Am I going to get the bag or is this gold lost?

#3 - Feb. 2, 2014, 1:15 p.m.
Blizzard Post

The Trading Post is in maintenance mode right now, due to a problem that appeared in the early hours of Sunday morning, Pacific time. We’ll correct the issue as soon as possible.

Many times, correcting the back-end issue corrects all the “symptoms,” and you may find that your transaction will complete just fine. If you could please allow a few hours for all the queued transactions to resolve, then check again. If you find you the out-bound payments and in-bound items don’t align, please contact Customer Support with the date, time, and exact details of the transaction. Thanks!