Lost Guild Wars 1 account after linking it

#1 - Sept. 30, 2013, 11:10 a.m.

I started playing guild wars 2 about a month back, the first thing I did was link my GW1 account and nabbed myself a profane armor skin. Now I’d like to go back and play some more GW1 to get more HoM rewards, but I cannot. It seems that I cannot log in to my GW 1 account, I get an invalid password notification every time. I know I’m using the right password, I just used it last month to link accounts.

If I try to reset my password, I get a screen telling me that ‘this service is not available,’ so that’s out. I’ve also tried logging in with my GW2 account info, but that gets me a popup saying that the account doesn’t exist. I’ve also already submitted a support request, but that never seems to get anyone anywhere.

I’ve invested a lot in Guild Wars 1, I own all three base games, EotN, extra character slots, bank space, and costumes, so obviously this account means a lot to me and I’d like it back.

Thanks for any help you can offer.
-Rev

Gaile Gray

#7 - Sept. 30, 2013, 7:17 p.m.

I think you should just contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They should be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.