Lost Gold From Inventory

#1 - May 14, 2013, 2:12 p.m.

Hello friends,

Please read all the message!!

A few days ago suddenly all my gold form my inventory dissappeared and lost. I checked my bank for a possible hack issue but all my materials which costs about 60 golds were in the bank but all my golds we lost.(56golds).Im pretty sure this is not a hacking issue cuz i was playing the game at that time.

I waited for a while if thats a bug or not but there was nothing and I created a ticket which I tried to describe what happened and how – why this could happen and how can i get back my golds.

I had a reply that told me guild wars team dont give back or replace any money or items.I answered that mail again and asked the same question.how and why this happened and what if i got 1000s of gems with real money and lost again.(I spent 60 dollars on gems before)The support team again didnt reply my questions and told me use the forums.
If gold is transferred(lost) it can be tracked by mails cuz mailing is the only way of sending money or any item ingame.

The support team(its only a title cuz they dont support anything) seems like they dont mind anybody and they are not seriously taking the players problems at all.The last mail they sent me told me to use the forum about this problem.So this is totally so annoying and unserious.

I saw the same problem happened to hundreds of people on official forum and internet forums.

I think this must be solved somehow, at least the support team or someone must answer how and why this happens seriously.So i am requesting and waiting a reply seriously from the game!
I hope this is not only “we sold the game and its all about money we dont mind players.”

Be careful with your golds and your purchases in the game so you are not safe and you wont be safe and the support team wont support you..!!

Gaile Gray

#3 - May 14, 2013, 3:20 p.m.

We have decidedly not had multiple reports about this sort of issue. Claims of “disappearing gold” come and go, but we’ve not been able to establish that somehow, for some mysterious reason, someone’s wealth suddenly went “poof!”

You do not provide your ticket number, so I cannot look into this matter more deeply, but I don’t have confidence that you were told to take this complaint to the forums. If it was a legitimate complaint, and one we could help with, we would do so!

Gaile Gray

#7 - May 14, 2013, 3:58 p.m.

ozzy.5489:
1-why do you delete players posts here??
2-Incident: 130512-002261 this is enough to prove my ticket ha??

(1) Posts that contribute nothing, that take a thread off topic, or that say just “Yeah” are considered valueless and are deleted. Posts that make untrue allegations, such as “They will close your account for no reason!” or “They will come to your house and eat your refrigerator!” are also deleted.

(2) I am looking at your account. I see access from Istanbul and from Kadikoy. Are you perhaps sharing the account with someone else?

(3) There are more than 3,000,000 accounts. Let’s be clear: There are not “hundreds” of such reports and of those who write, most are found to be compromised accounts. Sure there are occasional forum posts about these issues and usually we can see what happened, but as the agent explained in your case there are no details available to use to show a “trail” for the gold. So while I appreciate you are not happy that we won’t give you gold, there is nothing that points to a game issue and nothing that justifies our doing that.

Gaile Gray

#13 - May 14, 2013, 4:35 p.m.

Thanks for the information. My brother lived in Turkey for a while, but not in Istanbul and I was not aware that Kadikoy was a district inside the larger city.

I wanted to ask about possible account sharing because it is a common way in which things disappear from accounts. As much as we would like to trust our friends or family members to do the right thing, sometimes we learn about one family member spending the account’s wealth without telling the person with whom he shares the account. I understand that this does not apply to you.

I fully sympathize with your situation. And I truly appreciate that you have supported our game through its purchase and through the additional purchase of gems. All of which makes me extra sorry that you lost gold. However, as the team explained, they have not been able to see details related to the loss. We have a lot of logs, but not everything is visible. When you ask for reassurance that it will not happen again, I just want to say that what you experienced is extremely unusual and I believe it would be nearly impossible to have happen again.