Lost all my silver when I logged out (This is the 3rd time)

#1 - Sept. 6, 2012, 8:37 p.m.
Blizzard Post

First off, there has been NO suspicious IP activity on my account security. The only IP shown for me are mine and I am the only one in the household who uses a computer.

Second, I haven’t purchased any large amount of items from the trading post that would suggest a delayed buy scenario. I do not have any pending buy orders, I do not have any items waiting to be delivered, and to the best of my knowledge every single item in my inventory/bank is exactly the same and even in the same slot position. There is no money in my bank and I have never deposited any.

The first time this happened i logged back on and I had zero money whatsoever. That was extremely odd because it would be very hard to spend every last copper I had. I chalked it up to me forgetting where I spent it and moved on. The second time it happened I was in the underwater cavern over in Eukaryan Caverns and I know I had at bare minimum 1 piece of silver, but I am very sure it was between 15-30 silver. The third time it happened (just a few minutes ago) I logged on and immediately checked my money, sure enough all my silver was gone and I had made sure to take a mental note of the 20+ silver I had before logging out previously.

I know the amount of money is trivial, its the fact of the matter that my money keeps dissapearing that is very frustrating. It does not bode well for my long term playability of this game if my wealth is prone to random deletion and I am very close to just giving up and asking for a refund. However, I know as a newly released online game there are going to be bugs and I hope I can get some help with this matter quickly before I make such a drastic decision.

#2 - Sept. 6, 2012, 8:44 p.m.
Blizzard Post

Check your other characters. It’s a common misunderstanding where players look for the gold in storage, or on the wrong character. Check storage, but check all characters. If you still see the issue, please submit a ticket, and thanks.