My Friend has just got his new PC so he can finally play GW2 but he’s lost all his info on it, Email, Password and worst. His case with the ID is there anything he can do to get his account or will he need a new one?
Please note that we will need to verify that the person who is contacting us is the account owner. This is a reasonable practice to ensure that someone doesn’t steal an account by submitting a ticket for an account that he/she does not own.
There are many details that we can use to verify account ownership. Your friend needs to submit a ticket. Have him click “Support” and then “Submit a request” to get started.
