Logged out 1h ago - now cant log in

#1 - March 30, 2014, 3:49 p.m.
Blizzard Post

Hey, I just occured a problem with loging in. I am logged in on the guild wars 2 website (somehow) but I cant acces My Account as I need to log in 2nd time. Same problem is when I try to log in the launcher. I got mobile authentication and email one. I put the password, website asks me for the code from the mobile APP, I put the code and just after I submit I get info that my acc name or password are incorrect.

As mentioned – cant log in on both website and to the game. If I try to recover the account, I put the email, cd-key (I got boxed version) and character name. Once I do that I get info “Error, Please Contact Support”.

Is it just some kind of a bug or should I really send a ticket about this?

EDIT: I just checked on the laptop that I was using for GW this afternoon – the same problem.

#3 - April 1, 2014, 12:45 a.m.
Blizzard Post

If you’ve done the suggested troubleshooting steps and continue to have a problem, feel free to submit a ticket so an agent can help you.