Log-In Issues (specifically Error 11) - [merged]

#1 - Oct. 26, 2013, 9:32 a.m.

Hi all a question , are any of you having troubles logging in>?
I actually checked the remember password on my account login .
yet now my passwords gone and when i enter it it says its invalid. i’m afraid i got hacked
I already sumitted a report about this. but even if I try to click the forgot you’re password and enter my name , account key and character name its says “Error”

What should i do?

Update: If I respond to the email , i get an automated mail about the support system changing but yet no respondse.

Gaile Gray

#30 - Oct. 29, 2013, 5:49 a.m.

I’ve noted quite a few threads about log-in issues, and we naturally want to attend to each issue while also investigating the possibility that there’s a glitch that is impacting a few players.

Please post here with the following information:

Error Message/Code:
Problem Began (date):
New account or existing account:
Ticket Number(s)

If you were able to resolve this, please post what you did to make things work for you.

Thank you for your help!!

Gaile Gray

#43 - Oct. 29, 2013, 5:09 p.m.

Any who has had this issue should post your ticket number(s) here. In fact, let’s be thorough:

Ticket Number(s):
Issue started:
Message I get:

I want to really dig down to see what’s going on.

Thanks for your help!

Gaile Gray

#44 - Oct. 29, 2013, 5:14 p.m.

Please read this post for details on how we can find a way to help us help you!

Gaile Gray

#46 - Oct. 29, 2013, 6:08 p.m.

Well, I learned that I could not merge and have my post at the start, which was my intention. So here’s the scoop:

Situation: Player is unable to log in to the game, usually getting an Error 11, but sometime receiving another error code.

First, a question:

Are you using your e-mail address as your log-in name? Not display name, not character name, but your e-mail address as your Account Name?

If so, and if you cannot log in, please provide:

Ticket Number(s)
Date/time (time zone) issue started
What message/error code do you see?
Is this a brand new account or an existing account?

Thank you so much for helping us figure this out.

I want to really dig down to see what’s going on. Thanks for your help!

Gaile Gray

#48 - Oct. 29, 2013, 6:13 p.m.

test.

Gaile Gray

#49 - Oct. 29, 2013, 6:15 p.m.

Gaile Gray.6029:
Bumping to get this at the top of the page. Please read this post for details on how we can find a way to help us help you!

Gaile Gray

#50 - Oct. 29, 2013, 6:17 p.m.

Bumping to get this at the top of the page. Please read this post for details on how we can find a way to help us help you!

Gaile Gray

#81 - Nov. 19, 2013, 5:20 p.m.

Please keep in mind, we don’t offer forum support for iPad systems. You’re welcome to use your iPad, but issues related to accessibility are not something with which we can help.