I have an account today that has had multiple log-in attempts from china. This account has a very unique log-in and password that I have NEVER used on any other site. I read everything that happened about hacked accounts on launch, so i decided to make this account absolutely fresh.
The ONLY people with my log-in information is Arena Net. My Account was compromised.
So red post, explain how this is possible,
First, I have removed the inflammatory comment from your subject line. ArenaNet has not been compromised.
Secondly, if you would like help regaining access to your account and getting suggestions on how to improve your security, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page.
Which is the more likely scenario?:
a) ANet, with millions of accounts, has been compromised – but less than .001% of those millions of accounts have someone attempting to access them. And despite a multitude of laws that would severely penalize them if they tried to cover up a compromise, they are falsely pleading innocence.
b) Some random user hasn’t been smart about his/her account security and opened the door wide for nefarious individuals to compromise his/her account.
Gosh, what a tough call that is…
Thank you. You get it and I appreciate the clarity.
I think Arena was just hit by a “perfect storm” of concentrated external attacks and some internal mistakes during launch week.
Shannon — I disagree with you, and evidence sustains my position: If there was such a “perfect storm,” then the forums would explode with tens of thousands of posts about hacked accounts. A few posts a day does not point to any sort of systemic security incident but rather sustains the point, proven in every examined case so far, that these issue relate to personal account/computer/network security.
And because this thread has devolved into speculation — next stop, Conspiracy Theory Land — I’m going to lock the thread.
