Locked out of the game due to the new map

#1 - July 9, 2013, 10:10 a.m.

This error message pops up immediately when the character selection screen shows up with:
—> Crash <—
Exception: c0000005
Memory at address 00000074 could not be read
App: Gw2.exe
Pid: 4228
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 20583
When: 2013-07-09T17:08:18Z 2013-07-09T12:08:18-05:00
Uptime: 0 days 0:00:15
Flags: 0×1

But the game is still playable and I can select Play from the menu.

But when I press play, it crashes a second time and gives me another error message with:

—> Crash <—
Assertion: !index || m_refArray[index]
File: p:\code\arena\services\IdMgr/IdMgr.h(88)
App: Gw2.exe
Pid: 4228
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 20583
When: 2013-07-09T17:08:54Z 2013-07-09T12:08:54-05:00
Uptime: 0 days 0:00:51
Flags: 0×1

Jeremiah Lee

#2 - July 9, 2013, 4:27 p.m.

Crashes and Crash Reports
As a general rule, do not submit crash reports in the Game Bugs forum. Instead, when the crash report dialogue box comes up after your crash, please fill it out with any relevant details (i.e. what world you’re on, what profession you’re playing, what actions you were taking prior to the crash, etc.). These reports go directly to our programmers and help them identify what’s causing the issue. Most of the time, these crashes will be fixed for the next build before it’s even reported on the forums; that’s how fast our programmers are working!
If you think you may be encountering a crash that is not gameplay related, then please post in the Tech Support forum.