Hi all,
Sometimes I play from notebook.
Last time i successfully played on it was on March 14. Yesterday I tried to play and failed. After client self update, I can not move further than loading screen (with Vistas, WP and PoI status). The animation in the right down corner is going. After up to 20 minutes of such a screen, there’s a message of disconnection.
Anyone experienced it? or even better solved it?)
thanks in advance!!!
Hi there Alk – What’s your ticket number? I can check the status of your ticket and see where support may have left off and see if there’s any advice I can give you with this issue.
Looks like the last thing we had asked you to do was to bypass your router. I am concerned about your connection method, because hotspot connections aren’t really supported. Though I would like for you to try a Winsock reset. You can do this by trying the steps below:
1. Click the “Start” button to bring up the Start Menu.
2. Type in CMD into the “Search programs and files” field but do not hit enter. Doing this will change your start menu to show the program “cmd.exe.”
3. Right-click on “cmd.exe” and select “Run as Administrator.”
4. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. Please attach that file to this ticket. (We would like this report even if the issue is resolved)
5. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.
Once completed, please try connecting again.
