linking guildwars = Terminated my gw1 account

#1 - May 5, 2013, 12:24 p.m.

Hi guys 2 days ago i sent you a ticket (130502-001992) cause i was having problems not getting the rewards on guildwars2 after linking my guildwars1 account.

You guys replied asking me for my account details on gw1 and gw2, wich i sent it to you.

It comes to my attention that yesterday i got an answer saying “Your XXX guildwars1 account has been terminated.
This has occurred due to multiple persons contacting the support team”

How is that possible?? The only way to contact you is by ticket and no one , i mean no one has access to my accounts.
i been playing guildwars since the year 2006 and now for no reason you guys decided to terminate my guildwars1 account wich affects my game play on guildwars2.

Gaile Gray

#33 - May 13, 2013, 5:04 p.m.

A lot of times, people resell, give away, pass along, or trade their accounts. This creates issues with establishing who is the owner, and of course it’s a breach of the User Agreement as well. We are very, very interested in getting the real account owner back on his or her account. It’s very rare for this to happen, but it does happen, and sometimes for reasons that are not clear to the people involved.

From reading a bunch of tickets about the account, it was created in one country, played from another very far away, and you’re writing from a third. The names associated with the account don’t match, and there are other things that just don’t look right about this, which might be explained by the fact that you were given a used account (which is disallowed by the User Agreement.) When that account went into disputed ownership it was closed in 2007. Linking GW to GW2 was not at all related to the account being closed. It was closed six years ago.

We have unlinked the GW account from your GW2 account. If you purchase a new GW account you can acquire HoM rewards that will be available in GW2. (But I caution you to purchase only a new account, not used, given, traded, or resold.)

Gaile Gray

#47 - May 14, 2013, 11:36 a.m.

I think the problem is that the account your friend gave you was essentially used. It doesn’t matter that it had no characters (characters can be deleted), or that it was sent to you the day it was created. The fact is, the owner is the person who purchases and registers the account, and that was not you. You have been given a final answer on this and I ask that you please do NOT submit additional tickets

Here is the key point: The account didn’t get into the “ownership dispute” category randomly. The team did not close the account without reason. More than one person claimed that he/she owned the account, and because we cannot verify who is the real owner, the account — by policy — was closed.

I believe that is what you’re dealing with, and that is why the Guild Wars account will remain closed.

Gaile Gray

#48 - May 17, 2013, 12:46 p.m.

Phew — this was a really complicated one, but we’ve identified the issue and this account will very soon be reinstated with the GW and GW2 accounts properly linked. I’m sorry for all the confusion, and appreciate your patience while we investigated!