Linked wrong accounts

#1 - June 10, 2014, 5:59 p.m.

I’ve been trying to access and troubleshoot why I can’t access my HoM rewards for the past two days and I think it’s because I linked my old GW1 account to a GW2 account that doesn’t exist. To explain further, the email I used many years ago for GW1 is the same one I used to link to GW2 but the problem is that my GW2 account is under a different name. I rushed through linking the accounts and entered the wrong info. Since my GW1 name doesn’t have an active GW2 name attached to it, can I transfer it?

Gaile Gray

#2 - June 13, 2014, 11:41 a.m.

The easiest way to submit any questions you may have about your individual account to Support is simply to click “Support” at the top of this page, then click “Submit a request” in the upper right-hand section of that linked page. The team should be able to answer your questions.