Legitimate Purchase Refused

#1 - Oct. 4, 2014, 9:02 a.m.
Blizzard Post

I was in the process of purchasing the game as gifts and refused after the second purchase. I made two purchases successfully, but was denied a third purchase. Something that would prevent this is having the ability to edit the quantity during purchase.

I called my bank at first, figuring their fraud prevention had stopped the repetitive purchases, however while on the phone with card service department I made the attempt again. The blockage was not at their end. The only conclusion I can make is that the store is programmed to refuse sales. Since I have the money in my account to make this purchase, I am confused as to the reason I am being denied an early Christmas present for a friend.

#7 - Oct. 7, 2014, 6:15 p.m.
Blizzard Post

Fitz: thanks for your feedback about the support site. I think the problem you’re having is that you’re looking at the knowledge base articles, rather than the ticket submission page. To contact the Support team, use the link Astral Projections provided (or click “Submit a request” in the top right corner of the Support site. On the ticket submission page you should see the options Astral described. Hope this helps!