Legendary stuck as Exotic?

#1 - May 5, 2014, 2:05 p.m.
Blizzard Post

So, I came back to GW2 after a long break and found my legendary hammer (The Juggernaut) had turned into an exotic item, Molten Hammer, the stats of which I had previously transmuted onto the weapon.
At the time of transmutation, ascended weapons hadn’t been implemented in the game yet. However, I clearly remember being able to change around the stats on the (still legendary) weapon at a later point in time, but before I took the break. After coming back, my weapon has turned into an exotic weapon and now that ascended weapons have been introduced, this exotic weapon (with legendary looks) is weaker than it should be.
If I remember correctly, ArenaNet promised at some point (before Ascended weapons had been introduced), that every legendary weapon, even if they had the stats of a different, non-legendary weapon transmuted onto them, would be raised to ascended/legendary quality in a future patch.

I do have a support ticket filed for this issue, I’m just posting to see if anyone knows whether I can expect my weapon to be returned to legendary quality or if it’ll stay exotic.

#2 - May 5, 2014, 6:24 p.m.
Blizzard Post

Best to await input from the only people who will be able to review your account and answer your question: The Customer Support Team.

You will get an answer as soon as possible, although due to courtesy refund requests the turn-around time is not as fast as we would like.