Legacy Armor

#1 - June 19, 2014, 1:32 p.m.

My wife decided to get an account and join the game. We got the heroic edition, and recieved the Legacy armor. However, she selected the wrong type of armor (heavy) and had created a light armor character (mesmer), rendering the legacy armor useless unless she re-rolls a heavy character. Is there a way she can get the light armor at all? or is she at a loss until she rolls a heavy alt. The chest hasn’t been opened. Can she submit a ticket and get the chest replaced with light armor? or does she get a new chest for each new character created? Much like the banker golem in the DDE upgrade. Thanks!

Edit: We also aren’t the only ones who have issues about this. I’ve seen several other threads on the same topic, but with no solution.

Gaile Gray

#2 - June 19, 2014, 2:33 p.m.

Please ask your wife to submit a ticket; I feel sure we can help!

Please note that each account owner needs to submit a ticket directly. That is, you cannot do so on your wife’s behalf. She should click “Support” above, and then “Submit a request” to verify account ownership and let us know how we can help her.

This does happen from time to time, so others in this situation also should submit a ticket to inquire about a possible remedy. But keep in mind, the last thing we would want is a new player feeling bad about an early decision of this nature. We really do try to assist as much as is possible and reasonable.