Launcher not recognizing password

#1 - May 15, 2013, 9:56 a.m.
Blizzard Post

I have reset my password 3 times and while I can login to the account section through a web browser the launcher will not accept my password.

I have tried the account recovery and reset my password but still I get the error that account name or password is invalid, both of them are correct afaik.

#2 - May 15, 2013, 12:19 p.m.
Blizzard Post

I read a thread yesterday where someone tried multiple times and suddenly everything worked. If you continue to have difficulties, go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page so that they can assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as much as possible to expedite the ticket.