Launcher freezes with black screen behind it

#1 - July 22, 2014, 3:19 p.m.

Hello!

I’m hoping someone can help me,
Earlier today I formatted my computer and installed windows 8.1,
Guildwars2 with all the other files were copied to my external and then moved to my desktop when the installation of windows was done.

So basically, what happens is: I launch the gw2.exe file, the launcher appears and at the bottom ‘Downloading 0KB (0KB/sec)’ and thats that.
Nothing else,
When I attempt to double click on it, I get the standard ‘Guild Wars 2 Client is not responding..’’ with the wait,close or check online for solution options

Here is the windows info if it will be of use:

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: Gw2.exe
Application Version: 1.0.0.1
Application Timestamp: 53c84a64
Hang Signature: c4e2
Hang Type: 134234625
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 7177
Additional Hang Signature 1: c4e2acf23bbb3df62a7df5c8a829bc57
Additional Hang Signature 2: cbc6
Additional Hang Signature 3: cbc646c04d091e3ac32b349ce727878a
Additional Hang Signature 4: c4e2
Additional Hang Signature 5: c4e2acf23bbb3df62a7df5c8a829bc57
Additional Hang Signature 6: cbc6
Additional Hang Signature 7: cbc646c04d091e3ac32b349ce727878a

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I have all the newest drivers,directx etc. for my computer.

I tried :

-Compatibilty mode,
- ‘-repair,’
-To redownload the client, but the gw2setup.exe file opens, downloads about 20mb, closes, opens again, closes and nothing then O.o
-Deleting the temp file from the .roaming folder

And I doubt if any other command line argument will work as the game does not seem to get past the launcher,

Any ideas?

Thanks in advance

#6 - July 22, 2014, 4:41 p.m.

Hey there,

I’d like for you to try the following:

1. Locate the file “GW2.exe” and right-click it, selecting “Create Shortcut.”

2. Rename this shortcut to “Guild Wars 2 Port Test.”

3. Right-click on this shortcut and select “Properties.”

4. Edit the “Target” line to include /clientport 80 at the end. Note: Please make sure /clientport 80 is outside of the quotes.

— Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
— Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

5. Once completed, click “Ok” to save your changes. If you get an error trying to save, your target line may not have the correct format. Please try Step 4 again.

6. Double click “Guild Wars 2 Port Test” and try connecting again.

Hope this helps!