Launch to black

#1 - Aug. 14, 2013, 11:12 a.m.

I installed GW2 on Saturday. It worked fine until yesterday afternoon when I believe there was a patch installed.

Now when I try to launch the game, I just get a black screen with the GW2 courser. I’ve updated my OS X 10.8.4 system. And I have looked for bugs using the methods described on this forum. But I’m convinced that something in yesterday’s patch threw my system out of wack.

Are other people experiencing this and do you have any advice?

Ashley Segovia

#2 - Aug. 14, 2013, 11:55 a.m.

Hi Idis,

I would like for you to delete the Guild Wars 2 folder located within your users library folder. You can do this by following the instructions below.

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.

2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A dropdown will appear.

3 While still holding down the “Option” key, click on “Library” in the “Go” dropdown.

4 Once in the Library folder click on Application Support > Guild Wars 2

5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.

The next time you launch Guild Wars 2 it will recreate the recently deleted folder.

Hope this helps!